FAQs

Categories

RETURNS & EXCHANGE

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    How do I return/exchange multiple products from a single order?

    1. If you are returning/exchanging multiple products from a single order together, we will generate a single Return ID/Exchange ID for all products and you will receive an e-mail and SMS confirmation for the same

    2. If you wish to return/exchange another product from a single order at a later date, still within the 15-days return policy, we will accept your return/exchange and arrange a reverse pick-up for the second time. The subsequent returns/exchanges for the same order will be self-shipped by you and no reimbursement for the same will be provided by us in any form.

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    What should I do if I receive a damaged/defective/incomplete/wrong order from Tulsattva?

    For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received.

    1. You need to send us minimum of 3 and a maximum of 5 pictures on sales.tulsattva@gmail.com or whatsapp 8826887115.
    2. Kindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted in red
    3. You must send us an image of the original labels and tags intact along with the invoice.

    In case you face any technical difficulties in following this process, kindly get in touch with us on sales.tulsattva@gmail.com or whatsapp 8826887115. We will then investigate the case and reply within 48 hours with the best available resolution.

    Any such complaint raised after 48 hours of receiving the order may not be considered.

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    Why did the pick-up of my product fail?
    We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pickup request will be marked as failed
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    What is Tulsattva’s 15-days return & exchange policy? How does it work?

    Tulsattva’s 15-days returns and exchange policy gives you an option to return or exchange items purchased from the Tulsattva website/m-site/app for any reason within 15 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

    Kindly note, all exchanges are subject to stock availability. Please also note that we only offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately.

    The following EXCEPTIONS and RULES apply to our 15-days Return & Exchange Policy:

    1. All items to be returned or exchanged must be unused and should be in their original condition with all tags and packaging intact (e.g. shoes must be packed in the original shoe box).
    2. We only accept returns for products purchased directly from Tulsattva’s website, mobile site, or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
    3. Please note that we do not refund the shipping or COD charges incurred by you.
    4. The exchange policy allows for only size exchanges.
    5. If you self-ship your return/exchange, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. A fixed amount of Rs. 100 will be reimbursed subject to the return having met our Returns and Exchange Policy
    6. Please allow 24 hours post-delivery of your order for your order status to be updated in your Tulsattva account.
    7. Please check the items, type of return/exchange, and other related details carefully. Our courier partner will pick up only the items mentioned at the time of submitting the return/exchange request by you
    8. In case the items handed over to the courier person don't match the details of the items mentioned in the return/exchange request, we will conduct an internal probe and get back to you accordingly
    9. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return
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    I returned my order and opted to get store credits instead of a refund. How do I apply them?

    Once you return a product to us, we will add the value of your order (minus any shipping and/or COD charges) back to your account as Tulsattva Store Credits. You can use your store credits on future orders at Tulsattva.

    At the time of your next purchase, please sign in with your registered email ID to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.

    Please note, store credits cannot be used to cover shipping and COD charges.

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    How long will it take for me to receive the refund of my returned product?
    1. If your return order is picked up by us, the refund process will be initiated within 24-48 business hours of the pickup, and a refund confirmation email and SMS will be sent to you. The refund amount will reflect in your source account in the next 5-7 business days. In case the refund is to be made in the form Tulsattva Store Credits, the amount will reflect in 24-48 business hours.
    2. If you self-ship the return order, the product(s) will first go through a quality check at our end. Once it clears the check, the refund process will be initiated within 24-48 business hours and the amount will reflect in your source account in the next 5-7 business days. If the refund is to be made in the form of Tulsattva Store Credits, the amount will reflect in 24-48 business hours. In case the product does not meet our quality check, we will not be able to process the refund.
    3. In case of any refund discrepancies, Tulsattva may at its sole discretion, request you to share with us a screenshot of your bank/credit card/wallet statement.
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    By when can I self-ship the products that I wish to return/exchange?
    You can self-ship the products you wish to return/exchange by any reliable courier service within 7 days of raising a return/exchange request. Any product self-shipped after 7 days of raising a return/exchange request will not be considered.
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    Where should I self-ship the products to be returned/exchanged?

    Please mention the Order No. and Return/Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -

    High Street Essentials Pvt. Ltd.
    Plot No-1C/2, Sector 16, Greater Noida(West),
    Gautam Buddha Nagar, Uttar Pradesh - 201306,
    India

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    How can I self-ship the return/exchange product to Tulsattva?

    In case your area pin code is not serviceable for pickup, you will need to self-ship the item(s) to be returned via any reliable courier partner. Please ensure that you place a sheet of paper with details of the Order ID and Return/Exchange ID in the package. For all self-shipped returns, you will be reimbursed Rs. 100 via Tulsattva Store Credits.

    We request you to share the courier details with us on sales.tulsattva@gmail.com or whatsapp 8826887115 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Tulsattva.

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    Does Tulsattva pick up the product I want to return/exchange from my location?

    Currently, we pick up products only from selected PIN Codes. Please note the following salient points -

    1. We will pick up the return within 1-3 business days from the request placement date
    2. Please keep the return/exchange shipment ready and ensure that the product(s) is unused, unwashed and all the tags are intact
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    Does Tulsattva pick up the product I want to return/exchange from my location?

    Does Tulsattva pick up the product I want to return/exchange from my location?

    1. We will pick up the return within 1-3 business days from the request placement date
    2. Please keep the return/exchange shipment ready and ensure that the product(s) is unused, unwashed and all the tags are intact
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    How do I place an exchange request on Tulsattva?

    If you want to exchange products purchased from Tulsattva, please follow the below-mentioned steps:

    1. You can create an exchange request for products purchased from Tulsattva within 15 days of its delivery under the “My Orders” section of the Tulsattva App/Website/M-site.
    2. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the exchange within 1 - 3 business days from the exchange request placement date.
    3. Once your product is picked, the exchange process will be initiated within 24-48 business hours. A new product in the size you requested will be dispatched to you in the following 48-72 business hours.
    4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising an exchange request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -

      THE RAINBOW TRIBE

      TA 108, STREET NO 2, TUGLAKABAD EXT,
      NEW DELHI. 110019
      India

      We request you to share the courier details with us on sales.tulsattva@gmail.com or whatsapp 8826887115 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Tulsattva. Any product self-shipped after 7 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse

    5. Once we receive the product, it will go through a quality check at our warehouse post which, we will initiate the exchange process in the next 24-48 business hours. A brand new product in the size you requested will be dispatched to you in the following 48-72 business hours.
    6. Please note that if the exchange size is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference.
    7. In case you face any size issue with the exchanged product as well, please note that we will not provide a further exchange. You may self-ship the exchange back to us, and we will process store credit/refund for the same (excluding Shipping and/or COD charges) as per your preference.
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    How do I return products purchased from Tulsattva?

    You can return products purchased from Tulsattva within 15 days of receiving the product. Please follow these steps -

    1. Click on 'Return’ under the “My Orders” section of the Tulsattva App/Website/M-site and follow the instructions. Please make a note of the Return ID that is generated at the end of the process.
    2. Please note, if the mode of payment for the order was Cash on Delivery, you have the option to get the money refunded to a bank account of your choice or take the refund as Tulsattva store credits for future purchases with us. If you choose a bank transfer, please ensure the bank account details you enter are accurate and complete. THE RAINBOW TRIBE will not validate a bank account number and will not be responsible for funds transferred to an unintended recipient.
    3. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the return within 1 - 3 business days from the request placement date. Keep the packet ready to expedite the return pickup.
    4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising a return request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet. Kindly address the package to the following address -

    THE RAINBOW TRIBE

    TA 108, STREET NO 2, TUGLAKABAD EXT,
    NEW DELHI. 110019
    India

    We request you to share the courier details with us on sales.tulsattva@gmail.com or whatsapp 8826887115 us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Tulsattva. Any product self-shipped after 7 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse

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    Which products are not eligible for return and exchange?
    Protective Face Masks and Skincare products are not eligible for return/exchange.

INTERNATIONAL ORDERING & SHIPPING POLICY

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    What if I don't want to pay my international duties and taxes?
    If you choose to not pay duties and taxes and refuse to accept the delivery of the product, the refund will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made
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    What is the return policy for international orders?

    If you wish to return an order, kindly get in touch with our customer care team at sales.tulsattva@gmail.com or on 8826887115 within 15 days of receiving the order.

    For all international orders, customers have to return the products themselves. The order needs to be sent back to the following address-

    THE RAINBOW TRIBE
    TA 108, STREET NO 2, TUGLAKABAD EXT,
    NEW DELHI. 110019
    India

    Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund within 24-48 business hours.

    Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.

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    How do I cancel my international order?
    Please note that your order can only be cancelled before we have dispatched it to you. If you want to cancel the order please drop us an e-mail at sales.tulsattva@gmail.com or on 8826887115 with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.
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    What payment options are available on Tulsattva?
    1. PayPal
    2. Credit/Debit Card
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    How do international duties and taxes work?

    Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.

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    What delivery methods do you use?

    All international orders are sent through DHL and FedEx.

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    How long will it take to receive the ordered products?

    For international shipping, the average delivery time is 7-12 business days depending on the country of residence.

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    What are the shipping charges on International orders?

    The shipping charges on all international orders, irrespective of order size are as below:

    Country

    India
    India
    USA
    Canada
    United Kingdom
    Australia
    Singapore
    Europe
    UAE
    Saudi Arabia
    Guyana
    Trinidad & Tobago
    Fiji
    All Other Countries

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    Which countries does Tulsattva ship to?

    We currently deliver to the following countries -

    Australia, Belgium, Canada, China, Fiji, France, Germany, Greece, Guyana, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Philippines, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, United Arab Emirates, United Kingdom, United States of America