1. If you are returning/exchanging multiple products from a single order together, we will generate a single Return ID/Exchange ID for all products and you will receive an e-mail and SMS confirmation for the same
2. If you wish to return/exchange another product from a single order at a later date, still within the 15-days return policy, we will accept your return/exchange and arrange a reverse pick-up for the second time. The subsequent returns/exchanges for the same order will be self-shipped by you and no reimbursement for the same will be provided by us in any form.
For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received.
In case you face any technical difficulties in following this process, kindly get in touch with us on sales.tulsattva@gmail.com or whatsapp 8826887115. We will then investigate the case and reply within 48 hours with the best available resolution.
Any such complaint raised after 48 hours of receiving the order may not be considered.
Tulsattva’s 15-days returns and exchange policy gives you an option to return or exchange items purchased from the Tulsattva website/m-site/app for any reason within 15 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
Kindly note, all exchanges are subject to stock availability. Please also note that we only offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately.
The following EXCEPTIONS and RULES apply to our 15-days Return & Exchange Policy:
Once you return a product to us, we will add the value of your order (minus any shipping and/or COD charges) back to your account as Tulsattva Store Credits. You can use your store credits on future orders at Tulsattva.
At the time of your next purchase, please sign in with your registered email ID to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.
Please note, store credits cannot be used to cover shipping and COD charges.
Please mention the Order No. and Return/Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
High Street Essentials Pvt. Ltd.
Plot No-1C/2, Sector 16, Greater Noida(West),
Gautam Buddha Nagar, Uttar Pradesh - 201306,
India
In case your area pin code is not serviceable for pickup, you will need to self-ship the item(s) to be returned via any reliable courier partner. Please ensure that you place a sheet of paper with details of the Order ID and Return/Exchange ID in the package. For all self-shipped returns, you will be reimbursed Rs. 100 via Tulsattva Store Credits.
We request you to share the courier details with us on sales.tulsattva@gmail.com or whatsapp 8826887115 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Tulsattva.
Currently, we pick up products only from selected PIN Codes. Please note the following salient points -
Does Tulsattva pick up the product I want to return/exchange from my location?
If you want to exchange products purchased from Tulsattva, please follow the below-mentioned steps:
THE RAINBOW TRIBE
TA 108, STREET NO 2, TUGLAKABAD EXT,
NEW DELHI. 110019
India
We request you to share the courier details with us on sales.tulsattva@gmail.com or whatsapp 8826887115 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Tulsattva. Any product self-shipped after 7 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse
You can return products purchased from Tulsattva within 15 days of receiving the product. Please follow these steps -
THE RAINBOW TRIBE
TA 108, STREET NO 2, TUGLAKABAD EXT,
NEW DELHI. 110019
India
We request you to share the courier details with us on sales.tulsattva@gmail.com or whatsapp 8826887115 us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Tulsattva. Any product self-shipped after 7 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse
If you wish to return an order, kindly get in touch with our customer care team at sales.tulsattva@gmail.com or on 8826887115 within 15 days of receiving the order.
For all international orders, customers have to return the products themselves. The order needs to be sent back to the following address-
THE RAINBOW TRIBE
TA 108, STREET NO 2, TUGLAKABAD EXT,
NEW DELHI. 110019
India
Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund within 24-48 business hours.
Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.
All international orders are sent through DHL and FedEx.
For international shipping, the average delivery time is 7-12 business days depending on the country of residence.
The shipping charges on all international orders, irrespective of order size are as below:
Country
India
India
USA
Canada
United Kingdom
Australia
Singapore
Europe
UAE
Saudi Arabia
Guyana
Trinidad & Tobago
Fiji
All Other Countries
We currently deliver to the following countries -
Australia, Belgium, Canada, China, Fiji, France, Germany, Greece, Guyana, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Philippines, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, United Arab Emirates, United Kingdom, United States of America
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