Which countries does Tulsattva ship to?
We currently deliver to the following countries -
Australia, Belgium, Canada, China, Fiji, France, Germany, Greece, Guyana, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Philippines, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, United Arab Emirates, United Kingdom, United States of America
|United Kingdom||GBP 12|
|Saudi Arabia||SAR 60|
|Trinidad & Tobago||USD 30|
|All Other Countries||USD 15|
How long will it take to receive the ordered products?
For international shipping, the average delivery time is 7-12 business days depending on the country of residence.
What delivery methods do you use?
All international orders are sent through DHL and FedEx.
How do international duties and taxes work?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.
What payment options are available on Tulsattva?
2. Credit/Debit Card
How do I cancel my international order?
Please note that your order can only be cancelled before we have dispatched it to you. If you want to cancel the order please drop us an e-mail at email@example.com or on 8826887115 with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.
What is the return policy for international orders?
If you wish to return an order, kindly get in touch with our customer care team at firstname.lastname@example.org or on 8826887115 within 15 days of receiving the order.
THE RAINBOW TRIBE
TA 108, STREET NO 2, TUGLAKABAD EXT,
NEW DELHI. 110019
Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund within 24-48 business hours.
Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.
What if I don't want to pay my international duties and taxes?
If you choose to not pay duties and taxes and refuse to accept the delivery of the product, the refund will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made