Order Status & Tracking
How will I know if my order has been placed successfully?
You will receive an email and SMS confirmation from Tulsattva once your order has been successfully placed. The mail will have all the details related to your order.
How do I check the status of my order?
To check the status of your order, log into your account on the Tulsattva app or website, and go to the My Orders section to get all the information.
Can I modify the shipping address of my order after it has been placed?
The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse. To modify your shipping address, please get in touch with our Customer Care team at firstname.lastname@example.org/ 8826887115
Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways -
1. After you log in to your Tulsattva account, go to the ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status.
2. Alternatively, you may track your order through our order shipment email which provides a direct link to track your order real-time on the service provider’s website
In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –
1. Go to the service provider's website
2. Type in the tracking number provided in the mail in the Tracking section and check the status
How long will it take for my order to reach me?
We process and ship every order within 48-72 business hours of receiving it. Your order will get delivered within 4-6 business days depending on your location in India. In some cases, it may take longer to receive the shipment depending on the accessibility of your location.
How soon will the status of my order be updated to 'Delivered' in my Tulsattva account?
Please allow 24 hours post-delivery of your order for the status to be updated to ‘Delivered’.
My order shows delivered but I have not received it.
Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to call us on 8826887115 or mail us at email@example.com within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.
I was not available to collect my order. Will the delivery be reattempted?
Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team on +91-8826887115 so that we can attempt the delivery at a later date.